Privacy policy.

JOYN Privacy Policy

Last updated: 09.11.25

1. Who We Are

We are JOYN, a UK-based company that designs and sells premium motorcycle kits and related accessories.
Our registered business address is: [Insert address here].
For privacy-related queries, contact us at: privacy@joyn.uk

2. What This Policy Covers

This Privacy Policy explains how JOYN (“we”, “us”, or “our”) collects, uses, and protects your personal information when you:

  • Visit our website or social media pages

  • Purchase a product or sign up for updates

  • Contact us by email, phone, or message

  • Interact with our marketing campaigns

We handle your data in accordance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.

3. The Data We Collect

We collect and process the following categories of data:

A. Information You Provide Directly

  • Name, address, phone number, and email (for orders and communication)

  • Payment details (processed securely by our third-party payment provider – we do not store card info)

  • Delivery details and preferences

  • Optional account details if you register on our website

  • Messages or reviews you send us

B. Information Collected Automatically

  • IP address, browser type, and device data

  • Website usage statistics (pages visited, time spent, referral source)

  • Cookies or similar tracking technologies (see Section 7)

C. Information from Third Parties

  • Data from payment processors (e.g., Stripe, PayPal) confirming successful transactions

  • Marketing or analytics platforms (Google, Meta, etc.) when you interact with our ads or site

4. Why We Collect Your Data

We process personal data for the following purposes and lawful bases:

PurposeLawful BasisTo process and deliver your ordersContractTo manage your account and communicate with youLegitimate Interest / ContractTo send you order updates, receipts, and shipping confirmationsContractTo send marketing emails (only if you opt in)ConsentTo improve our website, products, and customer experienceLegitimate InterestTo comply with tax, legal, or regulatory obligationsLegal Obligation

You can withdraw your marketing consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

5. How Long We Keep Your Data

We keep your personal data for as long as necessary for the purpose it was collected:

  • Order data: kept for up to 6 years (for accounting/legal purposes)

  • Marketing data: kept until you withdraw consent or unsubscribe

  • Website analytics: anonymised after [12–24 months]

When data is no longer required, it will be securely deleted or anonymised.

6. Sharing Your Data

We never sell your data.
We may share necessary information with:

  • Payment processors (e.g. Stripe, PayPal) to complete transactions

  • Delivery partners (e.g. Royal Mail, DPD, etc.) to send your orders

  • Website hosting, email, and analytics providers who help us operate our business

  • Regulatory authorities if legally required

All third parties we work with comply with UK GDPR and only use your data as instructed.

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep your cart and checkout session active

  • Analyse site performance and traffic

  • Deliver relevant ads

You can control cookies through your browser or via our on-site cookie banner. Non-essential cookies will only be used if you provide consent.
See our separate Cookie Policy for full details.

8. How We Protect Your Data

We use secure servers, encryption (SSL), limited employee access, and regular security reviews to safeguard your personal data.
While no system is 100% secure, we continuously update our measures to minimise risk.

9. International Transfers

If any of our service providers are outside the UK or EEA, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

10. Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to certain types of processing

  • Withdraw consent for marketing

  • Request a copy of your data in a portable format

To exercise any of these rights, email privacy@joyn.uk
If you’re unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

11. Children’s Privacy

Our website and products are not directed at individuals under 16. We do not knowingly collect data from minors.

12. Updates to This Policy

We may revise this policy occasionally. The “Last updated” date will always reflect the current version. Significant changes will be communicated through our website or email.

13. Contact Us

If you have any questions about this Privacy Policy or how JOYN handles your information:
Email: privacy@joyn.uk