JOYN Terms of Service

Last updated: [Insert Date]

1. About Us

Welcome to JOYN, a UK-based company providing custom motorcycle kits and related products.
These Terms of Service (“Terms”) govern your use of our website and any purchases made through it.

Company Name: JOYN
Registered Address: [Insert full address]
Email: support@joyn.uk
Website: [www.joyn.uk]

By using our site, you agree to these Terms. If you don’t agree, please don’t use our website or purchase our products.

2. Our Products and Services

JOYN designs, manufactures, and sells motorcycle kits, components, and related gear.
All product descriptions, images, and pricing are as accurate as possible, but slight variations may occur (especially for handcrafted or custom items).
We reserve the right to change or discontinue products at any time without notice.

3. Ordering and Payments

• Orders can be placed online through our website or via authorised JOYN sales channels.

• By placing an order, you confirm that the details provided are true and correct.

• Payment must be made in full at checkout unless otherwise agreed.

• All prices include VAT (where applicable).

• We accept payment via secure third-party processors (e.g. Stripe, PayPal).

Once an order is placed, you’ll receive an email confirmation. This does not constitute acceptance of the order — acceptance occurs once we dispatch the goods or confirm production.

4. Shipping and Delivery

• We ship within the UK and internationally (subject to shipping policy and costs).

• Estimated delivery times are provided at checkout but are not guaranteed.

• Risk passes to you once goods are delivered. Ownership passes upon full payment.

• Delays caused by customs, couriers, or unforeseen events are outside our control.

If an item is delayed or out of stock, we’ll notify you and offer an updated delivery timeframe or refund.

5. Returns and Refunds

We want you to be satisfied with your JOYN kit.
You can return eligible items within 14 days of receipt for a full refund, provided they are:

• Unused and in original condition

• In original packaging with all tags and components

Custom-built or made-to-order items are non-refundable unless defective or damaged on arrival.

To initiate a return, email returns@joyn.uk with your order number and reason for return.
Once approved, we’ll provide return instructions. You are responsible for return postage unless the item is faulty.

Refunds are processed to your original payment method within 7–10 working days after inspection.

6. Warranties and Disclaimers

All JOYN products are covered by a 12-month warranty against manufacturing defects under normal use.
This warranty does not cover:

• Normal wear and tear

• Misuse, neglect, or unauthorised modification

• Damage caused by improper installation

Important:
Motorcycle modification carries inherent risk. JOYN kits are intended for off-road or show use unless otherwise specified.
You are responsible for ensuring compliance with local laws and regulations regarding modified vehicles.

JOYN accepts no liability for personal injury, property damage, or loss arising from improper use or installation of our products.

7. Intellectual Property

All content on our website — including images, text, graphics, logos, and product designs — is the property of JOYN or its licensors.
You may not copy, reproduce, or distribute any content without our written permission.

8. User Accounts (if applicable)

If you create an account on our site:

• You’re responsible for maintaining confidentiality of your login details.

• You agree not to share or misuse your access credentials.

• We reserve the right to suspend or delete any account that breaches these Terms.

9. Limitation of Liability

To the fullest extent permitted by law, JOYN will not be liable for:

• Any indirect, incidental, or consequential damages;

• Loss of profits, data, or opportunity;

• Damages arising from use or inability to use our products or site.

Our total liability for any claim related to a product will not exceed the purchase price paid.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or other rights that cannot be excluded under UK law.

10. Indemnification

You agree to indemnify and hold JOYN harmless from any claims, damages, or expenses resulting from your misuse of our products or breach of these Terms.

11. Force Majeure

We are not responsible for delays or failure to perform obligations due to events beyond our control (e.g. natural disasters, strikes, supply shortages, or transport disruption).

12. Governing Law

These Terms are governed by and interpreted under the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Changes to These Terms

We may update or modify these Terms at any time. The “Last updated” date reflects the latest version. Continued use of our website after updates means you accept the new Terms.

14. Contact Information

For any questions or issues, contact us at:
Email: support@joyn.uk

15. Consumer Rights Notice

Nothing in these Terms affects your statutory rights as a consumer under UK law.
For more information about your consumer rights, visit www.gov.uk/consumer-protection-rights.

Would you like me to:

• Format this for your website (HTML with styling and links), or

• Add a section for trade/wholesale accounts if you plan to sell to retailers or custom builders too?